Politique d’expédition

Shipping Policy

Processing Time
Orders are processed within [1–3] business days from our facility in Ontario. During sales or high-volume periods, processing may take slightly longer — we'll always keep you posted if there's a delay.

Shipping Rates & Delivery
Shipping costs are calculated at checkout based on your location and order size. Estimated delivery times vary by carrier and destination, typically [3–7] business days within Canada. We currently ship within Canada only.

Damaged Shipments

Important: Protocol for Damaged Product

Despite our best efforts to pack every order safely and sustainably, carriers can sometimes be rough with packages, and damage can occur.

If your package arrives damaged, please be careful of any broken glass or sharp materials.

Carrier damage claims have strict requirements, so we ask that you:

  • Take detailed photos of both the product(s) and the outer box
  • Email the photos to support@nudemoose.ca along with a description of how many units were affected

In some cases, the carrier may require an in-person inspection of the package — if this applies to your claim, we'll let you know as soon as possible.

Porch Pirates & Theft (Lost After Delivery)

We are not responsible for packages lost or stolen after the carrier has confirmed delivery. It's the customer's responsibility to ensure a safe, secure delivery location.

If theft is a concern in your area, we recommend:

  • Shipping to a secure alternative address (workplace, parcel locker, or a trusted location where someone can receive it)
  • Arranging pickup at a designated courier pickup point, if available
  • Requesting signature-on-delivery — leave a note on your order or contact us to opt in

Incorrect Address
Please double check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly entered address, but we're happy to help if you catch it quickly after ordering — contact us as soon as possible and we'll try to intercept it before it ships.

Questions
Reach out anytime at support@nudemoose.ca — we're happy to help.